Terms and Conditions
Accepting These Terms
“GOODS” means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Ginko.
By using and accessing the website you agree to be bound by company’s Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website.
If you do not have the authority to agree to or accept company’s Terms and Conditions, you may not use or access this website.
Product Use/ Cosmetic Use and General Advice
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Ginko highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.
Registration and Login
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.
Prices and Discounts
We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.
On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.
The discounts are displayed and calculated in the shopping cart.
All special discount offers are valid for 30 days only from the issue date.
Order processing takes place Monday -Friday, 9am – 5pm, excluding bank holidays. The buyer will receive their final invoice with their delivery.
Once an order is placed, the buyer will receive an automated email confirmation with a copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. The email will be sent to the email address registered on the buyer’s account.
The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made.
(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).
We send all orders for UK Mainland on an over-night courier service. We aim for next day delivery once the order is ready, however we reserve 2-3 business days on average for order processing and preparation. On occasion these times may be extended. We notify of any changes to dispatch times on the website on the home page if the delay exceeds an extra business day.
We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number). Courier deliveries take place Monday-Friday, 7.30am – 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Ginko.
Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery.
The courier will attempt the delivery on two consecutive business days. If the delivery fails both times, the goods will be returned to the local depot or your local pick-up shop. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should we need to schedule a re-delivery at this stage, Ginko reserves the right to issue a re-delivery charge of €8.36+VAT per consignment.
PO Box Deliveries
Ginko does not have a delivery option that serves PO boxes.
Out Of Stock Items
We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.
If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. We will be contacting buyers via email so please make sure you provide us with a correct email address.
If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave a message for us in the ‘special instructions’ box, email or contact page . If we cannot reach you via the telephone we will leave a voicemail if there is such option. If not – we will email. We will hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.
A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.
We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January).
If you wish to cancel your order, please inform us of this immediately via email. We will confirm the cancellation with you via email and refund the payment for the order.
If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery, however we will deduct the carriage charge from the overall refund for the cancelled order.
If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.
Once the order is returned, we will refund your original method of payment less any postage charges incurred.
The goods should be unopened and in their original packaging.
Please note that we import goods from all over the world, as well as locally. We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.
To the fullest extent permitted at law, Ginko is providing this website site and its contents on an “as is” basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ginko does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Ginko nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Ginko does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Ginko, its affiliates, directors, employees or other representatives.
a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by ‘Force Majeure’ (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Ginko has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer’s acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.