Delivery and Shipping

Delivery will be made to the address specified through our checkout when you complete your order.

Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

If a order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.

Orders are aimed to be delivered within 3-7 working days after despatch. Please note a working day is any day other than weekends and Bank or other Public Holidays.

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Ginko will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

Postal orders can take up to 7 working days to arrive after an order is placed. If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.

For courier deliveries:

Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.

When an item is shipped outside of the UK the end receiver is liable to any and all customs charges and/or local release charges. In the case of these deliveries ownership of the goods transfers to the end receiver when the goods arrive in the destination country.

Despatch times:

We aim for 1-2 working days for despatch of your orders, please note at the busiest time (Oct-Dec) orders may take 3-4 working days.

UK Orders should be delivered within 3-5 working days after despatch.

Methods of Delivery:

For UK courier orders we use the courier APC when your order is despatched you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl (untracked).

We aim for 1-2 working days for despatch of your orders, please note at the busiest time (Oct-Dec) orders may take 3 working days,

For orders placed after 5.30pm, the working day commences at 9am the next day. Orders are closed at our close of business (5.00 – 5.30pm)

BFPO/PO Box Addresses:

We cannot ship to a PO Box address via courier within the UK.

Please contact us before placing an order to a BFPO address as the courier delivery prices will vary.